How to submit a query of any issue in Free Fire MAX?

Credit: Free Fire MAX
By Tanisha Wankhade | Mar 20, 2023 | 2 Min Read follow icon Follow Us


In the previous few years, Garena Free Fire has received great success, becoming one of the top BR games not only in India but also all around the world. Players frequently face distinct problems in-game. To solve those ones, the makers adds a dedicated Free Fire Help Center, where gamers will be eligible to submit various requests regarding to the game. We have all the details that you must need to know about the Customer Service of Free Fire and how players can submit a request to report any problem. How to submit a query of any issue in Free Fire MAX?

What is Free Fire?

Free Fire is a battle royale game made and released by Garena for Android and iOS. It came to be the most downloaded mobile game all over the world in 2019. On 2021, Free Fire had exceeded 150 million daily active players. Free Fire Max, a graphically improved version of Free Fire, was launched all over the world on 28 September 2021.

Free Fire Help Center is a dedicated support system, letting gamers to submit various in-game issues like login problems, unban requests, and many more such issues. Once Garena gets them, they go through the details and try to fix it as soon as possible. With the increasing success, the number of cheaters and hackers has also risen in big numbers to resist the title’s success. To protect the title, a strict policy is needed to implement. Garena do their best efforts to do so, retaining a competitive environment in its community.

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How to submit a query to report any problem?

Below are the step-by-step guide given for gamers to submit a new request.

  • Start the official website of Free Fire customer support.
  • Tap on the “Sign in” button as the site will direct all the viewers to Free Fire Zendesk. Later, they require to log in via their accounts connected with their Free Fire accounts.
  • After that, go to the profile section which is present at the top right-hand corner. The options are as follows: My Requests, Submit Request and Sign Out.
  • After that, go through with Submit request and make sure to choose the game as per their region. For the Indian Servers, players must select Free Fire Max.
  • Choose the type of request and type of the problem.
  • Keep in mind to not forget to describe the problems in the description box and submit them for Garena to review.

So, this is all about Garena Help Center and the guide to reporting the problem. 

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